Shipping policy

At Monē Living & Interiors, we're pleased to offer FREE standard delivery to Mainland UK on all eligible orders.

Delivery Areas

  • England, Wales & Scotland Lowlands: Free standard delivery
  • UK Highlands & Islands (including Northern Ireland):  Please contact us for a delivery quote if the cost is not calculated automatically at checkout.

Delivery charges for the Highlands & Islands, and Northern Ireland vary depending on the product, supplier, and delivery postcode.

Please note: delivery to certain areas may not be possible with certain suppliers.

International Delivery

At this time, we only deliver within the United Kingdom and are unable to ship internationally.

Order Confirmation & Stock Availability

Once you place your order, you will receive an order confirmation by email.

We will then confirm stock availability with the relevant supplier. If your item is available, your order will be processed and prepared for dispatch.

Should there be any unexpected delay, such as an item being temporarily out of stock or on backorder, we will contact you as soon as possible to discuss your options.

Order Processing 

We aim to prepare and dispatch all in-stock orders within 0–5 working days (Monday to Friday), unless a different lead time is stated on the product page.

Orders are processed once payment has been received and stock availability has been confirmed with the supplier.

Some made-to-order, pre-order or supplier-special items may require a longer processing time. Where this applies, the estimated lead time will be shown on the relevant product page.

Delivery Times

Once your order has been dispatched, delivery is typically completed within 2–14 working days, depending on the product, supplier, delivery service and destination.

Overall, you should expect to receive your order within approximately 2–19 working days from the date your order is placed.

Once your order leaves the supplier, we will send you tracking information or delivery updates by email where these are available. For larger furniture items, the delivery company may contact you directly to arrange a suitable delivery date.

All delivery timeframes are estimates and may occasionally vary due to supplier availability, courier schedules, remote delivery locations, severe weather or other circumstances beyond our reasonable control.

If you have not received a dispatch confirmation within 5 working days of placing your order, please contact us and we will be happy to provide an update.

Delivery Services

The delivery service provided may vary depending on the size and nature of the product.

Unless otherwise stated, furniture delivery does not automatically include:

  • Assembly
  • Installation
  • Removal of doors or windows
  • Removal of existing furniture
  • Disposal of packaging

Please contact us before ordering if you need confirmation of the delivery service available for a particular product.

Preparing for Delivery

Before placing your order, please check the full product dimensions and ensure the furniture will fit:

  • Through external and internal doorways
  • Along hallways and corridors
  • Up staircases
  • Inside lifts
  • Through room entrances
  • Into its intended position

Please also consider bannisters, ceiling heights, tight corners and any other access restrictions.

The customer is responsible for ensuring that suitable access is available. If delivery cannot be completed because of restricted or unsuitable access, reasonable return, storage, collection or re-delivery costs may apply.

Receiving Your Delivery

Please ensure that someone is available to receive the order at the agreed delivery time.

Missed or failed deliveries may result in additional charges from the supplier or delivery provider.

The delivery area should be clear, safe and accessible before the delivery team arrives.

Checking Your Order

Please inspect the packaging and product carefully when your order arrives.

Where possible, note any visible damage on the delivery paperwork before signing and notify the delivery driver.

If you notice damage, please take clear photographs of:

  • The outer packaging
  • The internal packaging
  • The complete item
  • The damaged area
  • Any delivery labels

Please contact us as soon as possible, preferably within 24 hours of delivery, at:

info@monelivinginteriors.co.uk

Please include your order number, photographs and a clear description of the issue.

Prompt reporting helps us investigate the matter with the supplier and delivery provider. This request does not affect your statutory rights.

Please do not assemble, install, alter or dispose of a damaged item or its packaging before contacting us.

Delays and Separate Deliveries

Occasionally, delivery may be affected by supplier delays, stock availability, severe weather, courier disruption or circumstances outside our reasonable control.

Orders containing several products may arrive in separate consignments or on different dates, particularly where products are supplied by different manufacturers.

We will do our best to keep you informed and assist with any delivery concerns.

Contact Us

For questions about delivery charges, lead times, access requirements or an existing order, please contact:

Monē Living & Interiors
Email: info@monelivinginteriors.co.uk
Telephone & WhatsApp: +44 7935 843958