Refund policy

At Monē Living & Interiors, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Cancelling an Order

If you need to cancel your order, please contact us as soon as possible at:

info@monelivinginteriors.co.uk
+44 7935 843958

We can usually cancel an order up until it has been dispatched by our supplier.

If your order has already been dispatched or is in transit, cancellation may still be possible, however return or collection charges may apply. These charges vary depending on the product, supplier, delivery location, and stage of fulfilment.

Our team will always do their best to find the most suitable solution.

Your Right to Cancel

Under the Consumer Contracts Regulations 2014, you have a cooling-off period for most distance-purchased items (exclusions apply, see below).

To exercise your right to cancel, please contact us in writing at:

info@monelivinginteriors.co.uk

as soon as possible and within 14 days of delivery.

A member of our customer service team will review your request and provide return instructions if your return is eligible.

Please note that return addresses may vary depending on the supplier and product purchased. Items must not be returned without prior authorisation.

Returning an Item

To qualify for a refund, returned items must:

  • Be returned within 14 days of notifying us.
  • Be unused and unassembled.
  • Be in their original condition.
  • Be returned in their original packaging as received.
  • Be suitable for resale.
  • You must provide proof of purchase.
  • Returns must be approved by our customer service team before being sent back.

We recommend using a tracked and insured courier service where appropriate.

Customers remain responsible for returned goods until they have been safely received and inspected.

Return Shipping Costs

If you are returning an item because you have changed your mind, you will be responsible for the cost of returning the item.

For larger furniture items, we may be able to arrange collection on your behalf. Any collection costs will be deducted from your refund.

You are responsible for ensuring returned goods are adequately packaged and protected during transit.

Exchanges

We do not currently offer direct exchanges.

If you would prefer a different item, the quickest option is to place a new order and return the unwanted item in accordance with this policy.

Damaged, Faulty or Incorrect Items

Please inspect your order carefully upon delivery.

If your item arrives damaged, faulty, or you receive the wrong item, please notify us within 24 hours of delivery and provide clear photographs of:

  • The damaged item
  • The packaging
  • Any visible labels or delivery documentation

Email: info@monelivinginteriors.co.uk

Where appropriate, we may arrange a repair, replacement, partial refund, or collection of the item.

Made-to-Order & Non-Returnable Items

The following items are excluded from our standard returns policy unless faulty:

  • Made-to-order or bespoke items
  • Personalised products
  • Items that have been assembled, modified, or altered after delivery
  • Products returned without original packaging
  • Clearance, outlet, or final-sale items

Furniture Finishes & Natural Materials

Many of our collections feature natural wood, hand-finished surfaces, and traditional craftsmanship techniques.

Variations in wood grain, colour, texture, distressing, knots, and natural markings are characteristics of the product and are not considered faults.

Please note that colours may appear differently depending on screen settings and lighting conditions.

Failed Deliveries

It is the customer's responsibility to ensure that:

  • Access to the property is suitable for delivery.
  • Furniture will fit through doorways, hallways, staircases, and into the intended room.
  • Someone is available to accept delivery on the agreed date.

Additional charges may apply for failed deliveries, refused deliveries, re-delivery requests, or storage costs incurred by the carrier.

 

Lost or Missing Deliveries

If your order appears incomplete, delayed, or missing, please contact us as soon as possible.

Large furniture orders are sometimes delivered in multiple consignments, and separate items may arrive on different days.

Our team will work with the delivery partner and supplier to investigate and resolve any delivery issues.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 14 business days for your refund to be processed after the returned goods have been received and approved.

Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

Questions?

If you have any questions regarding returns, cancellations, or refunds, please contact us:

Monē Living & Interiors
Email: info@monelivinginteriors.co.uk
Telephone & WhatsApp: +44 7935 843958

Nothing in this policy affects your statutory rights under UK consumer law.