Delivery Information
At Monē Living & Interiors, we want your experience with us to feel simple, reassuring, and enjoyable from the moment you place your order to the moment your furniture arrives in your home.
Please read the information below carefully before placing your order. If you have any questions, our team will be happy to help.
Email: info@monelivinginteriors.co.uk
Telephone & WhatsApp: +44 7935 843958
Order Confirmation
Once you place your order, you will receive an order confirmation by email.
We will then check stock availability with our supplier. If your item is available for dispatch, your order will be processed and prepared for delivery.
If there is any delay, such as an item being out of stock or on backorder, we will contact you as soon as possible to let you know your options.
Delivery
Once your order has been confirmed and is available for dispatch, we aim to dispatch your item within 5 working days, unless otherwise stated on the product page.
Once your order has been dispatched, we will send you delivery or tracking information by email where available.
If you have not received delivery information within 6 working days of placing your order, please contact us at:
info@monelivinginteriors.co.uk
Delivery times may vary depending on the item, supplier, courier, and delivery location.
Before Delivery
Please ensure that your furniture will fit through all access points before placing your order. This includes doorways, staircases, hallways, lifts, and room entrances.
It is the customer’s responsibility to check all product and access measurements before delivery. If delivery cannot be completed because of unsuitable access, the customer may be responsible for any reasonable costs incurred, including return, collection, storage, or re-delivery charges.
Please ensure that someone is available to receive the delivery at the agreed time. Missed or failed deliveries may result in additional charges from the delivery provider.
Checking Your Order on Delivery
Please inspect your order carefully at the point of delivery.
If your item appears damaged, please notify the delivery driver where possible and contact us immediately. We recommend taking clear photographs of any damage to the packaging and the item itself.
If damage is noticed after delivery, please contact us within 24 hours of receiving your order so that we can investigate and assist you.
Please email clear photographs and a description of the issue to:
info@monelivinginteriors.co.uk
Damaged, Faulty, or Incorrect Items
Although every effort is made to ensure your order arrives in perfect condition, occasional damage can happen in transit.
If your item arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery with:
- Your order number
- A clear description of the issue
- Photographs of the item
- Photographs of the packaging
- Any relevant delivery notes
This information allows us to assess the issue and determine whether a replacement part, repair, replacement item, partial refund, or full refund is the most appropriate solution.
Unfortunately, we may be unable to process damage claims reported outside the required notification period. Please do not assemble damaged items, as this may affect the available remedies.
This does not affect your statutory rights.
Natural Materials, Finishes & Product Appearance
Many of our furniture pieces are made using natural wood, oak veneers, handcrafted finishes, or intentionally aged and distressed details.
Please note that natural variations in wood grain, colour, texture, knots, markings, and finish are part of the character of these products and should not be considered faults.
Some items may be designed with a rustic, aged, or antique-inspired appearance. These details are intentional and form part of the overall design.
Colours may also appear slightly different depending on lighting, photography, and screen settings.
If you are unsure about a product’s finish, colour, or style before purchasing, please contact us and we will be happy to help.
Returns
We hope you love your purchase, but if you change your mind, you may request a return.
You must notify us in writing within 14 days of receiving your order if you wish to return an item. Once your return has been approved, the item must be returned to the address provided within 14 days of your return being accepted.
To request a return, please contact us at:
info@monelivinginteriors.co.uk
Please do not send items back without contacting us first. Please note that return addresses may vary depending on the supplier and product purchased. Items must not be returned without prior authorisation. Items returned without prior approval may not be accepted or processed.
Return Conditions
To be eligible for a return, items must be:
- Unused and unassembled
- In their original condition
- In their original packaging
- Complete with all parts, fittings, instructions, and accessories
- Securely packaged for return
- Suitable for resale
Please take reasonable care of the item while it is in your possession. If an item is returned used, damaged, incomplete, improperly packaged, or handled beyond what is reasonably necessary to inspect it, we may make a deduction from the refund to reflect any actual reduction in the item’s value.
Any deduction will be assessed according to the condition of the returned item and the loss in value resulting from the customer’s handling. It will not apply where an item is returned because it is faulty, damaged on delivery, or incorrectly supplied.
Some products may have particular return arrangements because of their size, supplier, or specialist packaging. Please contact us before purchasing if you would like confirmation of the return arrangements and likely collection costs for a particular product.
Return Costs
Unless an item is faulty, damaged on delivery, or incorrectly supplied, the customer is responsible for arranging and paying the direct cost of returning it.
Large furniture items may require collection by a specialist furniture carrier. Where available, Monē Living & Interiors can arrange this on the customer’s behalf, and the direct collection cost will be confirmed before the collection is booked and deducted from the refund.
We strongly recommend using an appropriate tracked and insured furniture-delivery service. Customers remain responsible for the goods until they are safely received at the authorised return address.
Items damaged during return transit because of unsuitable packaging or inadequate handling may be subject to a deduction reflecting the resulting loss in value.
Please contact us before purchasing if you would like an indication of the potential return or collection cost for a specific product.
Non-Returnable Items
The following items cannot usually be returned unless faulty:
- Made-to-order items
- Personalised or customised items
- Clearance, outlet, or final sale items
- Gift cards
- Items that have been assembled, installed, used, or altered
- Items returned outside the returns period
If you have questions about whether a specific item can be returned, please contact us before purchasing.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
info@monelivinginteriors.co.uk
Orders may be cancelled before dispatch, provided they have not already been processed, booked with the courier, or shipped by the supplier.
If your order has already been dispatched or booked for delivery, cancellation may be treated as a return and delivery, collection, or return charges may apply.
Refunds can only be issued to the original payment method used when placing the order.
Exchanges
We do not currently offer direct exchanges.
The quickest way to receive a different item is to return the original item, subject to approval, and place a new order separately.
Refunds
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 14 days of receiving the returned goods.
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
info@monelivinginteriors.co.uk
B2B & Trade Customers
For business, B2B, or trade purchases, change-of-mind returns may not be accepted.
Any damages, shortages, or issues must be reported within 24 hours of delivery.
Need Help?
We are a small, family-run online business and we genuinely care about helping our customers have a smooth and positive experience.
For any delivery, return, product, or order questions, please contact us:
Email: info@monelivinginteriors.co.uk
Telephone & WhatsApp: +44 7935 843958
We will always do our best to help.